This document is provided for general informational purposes and does not constitute legal advice.
These terms apply to all LamLab Fitness Mastery memberships and training packages. Specific pricing and inclusions are confirmed at sign-up.
Intro trial
- Our introductory trial must be started and completed within 14 days of purchase;
- Sessions remaining after the 14-day window expire unless we agree otherwise in writing.
Membership & billing
- Memberships are billed on a recurring 28-day cycle unless purchased as a one-time package;
- By enrolling, you authorize us to charge your payment method on each 28-day billing date until you cancel;
- Prices may change with reasonable advance notice.
Scheduling, cancellations & no-shows
- Sessions and classes must be booked through our scheduling system;
- We require at least 24 hours' notice to cancel or reschedule a session. Sessions cancelled with less notice, or missed without notice ("no-shows"), may be forfeited.
Cancelling your membership
- To cancel, contact us at info@lamlab.ca with at least 30 days' notice before your next 28-day billing date;
- Your membership remains active — and billing continues — until the end of the notice period;
- Pauses or freezes may be available at our discretion; please ask.
Membership freezes & medical holds
If you are unable to train due to a medical issue, contact us — we will work with you in good faith, and may request supporting documentation.
Refund eligibility is described in our Refund Policy.
Contact us
Questions about this policy? Reach us at info@lamlab.ca or by mail at LamLab Fitness Mastery, 2B-521 North Service Road East, Oakville, Ontario.